Design Product · JLL
Corrigo is JLL's cloud-based facilities management platform, a CMMS that moves facility managers from reactive maintenance to planned operations. It covers work orders, assets, vendors, dispatch, preventive maintenance, spend, and insights, and ships as three products: Enterprise for the facility manager's back office, Customer Portal for the people who request service, and Pro for the service providers who do the work. A work order passes through all three, from the request to quote and approval, completed work, verification, and invoice. Managers run the operation, from administrators and directors to facility and property managers and finance, and workers carry it out, the technicians, dispatchers, and service providers, across the Restaurant, Grocery, Retail, Health, Financial Services, and Data Center verticals. Its UX had developed separately in each vertical over the years, and I joined as design lead to bring navigation, work order workflows, and UI components onto the JLL Design System.
Nobody wants to put a business at risk with a new design for a product it runs on, so I worked with the product team on timing, using NPS reports, Pendo analytics, conference feedback, and what users told us directly. Updating the UI library needed strong evidence and a clear hypothesis that the market would respond well.
Product managers keep a detailed record of business insights and development progress, and at that size it is slow for a new team member to learn from. I chose a collaborative workshop format so the design team could draw on stakeholders' knowledge directly. The new navigation was designed remotely and approved in the same workshop.
When vertical owners needed new features for the market, my team took the first step in each case without pushing a completely new design, because extra development time was a real cost. Positive results from those features persuaded each team and leadership to adopt the new design, and designers streamlined the process to ease the load on development teams.
The new landing page is built on a content hierarchy, the work order list is arranged by work order progress, and work order details open in a full-size modal.
Brought the JLL Design System to every Corrigo vertical, through new work on the Business Insights Dashboard, Dispatch Board, Turns Board, and Procedure Template, and a new interface from login and dashboard to work order details and asset trees, in light and dark themes. Dark theme and WCAG accessibility became defaults. I have been Corrigo's Design Lead since 2021, led the rollout across the vertical scrum teams, and served as design system point person for the Revenue pillar.
Before and after screens of the landing dashboard, the work order list, work order details, the Business Insights Dashboard, the Dispatch Board, and the Turns Board, the Procedure Template, and the new interface in light and dark themes. The page also shows the product deep dive on the challenge, users, product, and roadmap, and the workshop where the new navigation was approved.
The screens for this and the other case studies are shared with the people I am talking to. The password is in the resume I sent with my application. If you do not have it, ask me for it.