Corrigo

Corrigo serves 4.3M users across 122 countries, managing 19M work orders a year across Restaurant, Grocery, Retail, Health, Financial Services, and Data Center verticals. I joined as design lead to modernize the platform's UX by rolling out the JLL Design System across eight scrum teams.

Monitoring Users

NPS and Analytics are vital feedback channels, revealing prevalent user trends and specific feedback. The marketing team provides quarterly NPS reports, and the Pendo Analytics implementation is available around the clock. As a designer, it is imperative to gauge market reactions before embarking on design initiatives. Occasionally, the requirements stemming from specific business deals take precedence as a top priority, offering an alternative perspective on user needs. The more insights we gather, the more refined solutions we can deliver.

Pendo

NPS document

Workshop

Product managers meticulously document business insights and development progress, creating a detailed repository. Over time, this repository has grown unwieldy and challenging to reference, resulting in a steep learning curve for new team members. To address this, I've chosen a collaborative workshop format as the most effective method for my design team, leveraging stakeholders' knowledge.

New navigation was being made remotely and approved simultaneously in a workshop format.